Bank Error Codes
In the event of a transaction error, Error Code 30000 and above are errors returned by the bank. These errors include the Error Group (errorGroup) and Description (errorMessage). All error messages returned by the bank include the code TAMI XXXX at the end. This code is the reference code for the transaction. If you need more information about the error, you can contact Tami Support using this reference code.
Error Code
| Hata Grubu | Error Group | Explanation | Detail |
|---|---|---|---|
| OTHER_ERROR | 30000 | Not approved. Contact your card issuer and try again with a different card. | This error occurs on the bank's side, either from the card's bank or from the card itself. You can try the transaction with a different card. |
| INVALID_MCC | 30001 | The MCC code is incorrect. Contact Tami. | This code is used when the workplace category code is incorrect. Tami should be contacted. |
| INVALID_CARD | 30002 | The card is invalid. Try again with a different card. | The transaction should be tried with a different card. |
| INVALID_INSTALLMENT | 30003 | The transaction is closed to installments, try one payment. | It is taken when the bank does not allow installments. A single payment transaction can be attempted. |
| UNPERMITTED_CARD | 30004 | The card is not authorized. Contact your card issuer and try again with a different card. | The transaction should be tried with a different card. |
| RESTRICTED_CARD_ECOMMERCE | 30005 | Card is disabled for e-commerce. Try enabling e-commerce or try again with a different card. | The card must be enabled for internet use. |
| INVALID_AMOUNT | 30006 | The amount information is invalid. Contact Tami | Contact Tami |
| WITHDRAWAL_LIMIT_EXCEEDED | 30007 | Daily transaction limit exceeded. Contact Tami. | Contact Tami |
| RESTRICTED_CARD | 30008 | Your card is blocked for international payments. Contact your cardholder and try again with a different card. | The card's international payment authorization should be activated or the transaction should be tried with a different card. |
| MISSING_DOCUMENTATION | 30009 | You have missing documents. Contact Tami. | Contact Tami |
| INSUFFICIENT_LIMIT_ECOMMERCE | 30010 | Not approved. Please increase your e-commerce transaction limit and try again. | The transaction should be attempted by increasing the e-commerce transaction limit. |
| INVALID_MERCHANT_TERMINAL | 30011 | Üye İşyeri veya Terminal numarası hatalı. Tami ile iletişime geçin. | Contact Tami |
| INCORRECT_CARD_INFORMATION | 30012 | Kart bilgileri hatalı. Bilgileri kontrol ederek veya farklı bir kartla yeniden deneyin. | It is issued when the card's expiration date or CVV value is transmitted incorrectly. |
| PASSWORD_RETRY_LIMIT | 30013 | Password entry limit exceeded. Try again with a different card. | Must try again with a different card |
| MERCHANT_LIMIT_INSUFFICIENT | 30014 | Insufficient workplace limit. Contact Tami. | Contact Tami |
| INSUFFICIENT_FUNDS | 30015 | Limit/Balance is insufficient. Please increase your limit or try again with a different card. | This is issued when the card does not have sufficient funds. The transaction can be attempted by increasing the card limit or using a different card. |
| TRANSACTION_DECLINED | 30016 | The transaction was not approved by the bank. | Issued when a transaction is rejected by the bank. Details of the error can be obtained by contacting Tami. |
| INVALID_PASSWORD | 30017 | The password is incorrect. Check your login information and try again. | The process must be tried again and proceed with the correct password. |
| DUPLICATE_TRANSACTION | 30018 | There is a transaction with the same order number. Contact Tami | Contact Tami |
| SYSTEM_ERROR | 30019 | Banka beklenen sürede cevap veremedi, bankada anlık bir kesinti yaşanmış olabilir. | It is received when the bank does not respond within the expected time. The transaction must be tried again. |
| NO_REFUNDABLE_TRANSACTION | 30020 | Since it is not collected by the end of the day, it cannot be refunded and can be cancelled. Contact Tami for information. | Cancellation must be attempted for the transaction |
| NO_CANCELLABLE_TRANSACTION | 30021 | No transactions were found suitable for cancellation. A refund can be attempted. | A refund must be attempted for the transaction. |
| REQUEST_TIMEOUT | 30022 | Banka beklenen sürede cevap veremedi, bankada anlık bir kesinti yaşanmış olabilir. | It is received when the bank does not respond within the expected time. The transaction must be tried again. |
| DAILY_REFUND_LIMIT | 30023 | Günlük iade limitiniz doldu. Tami ile iletişime geçin. | Contact Tami |
| INVALID_EMAIL | 30024 | Try again by entering a valid email address. | The e-mail address must be checked and updated in the correct format. |
| TERMINAL_NOT_AUTHORIZED | 30025 | The business does not have a transaction permit. Contact Tami. | Contact Tami |
| CARDHOLDER_NOT_AUTHORIZED | 30026 | The cardholder cannot perform this action. Try again with a different card. | The transaction should be tried with a different card. |
| INVALID_INSTALLMENT_AMOUNT | 30027 | Amount not allowed in installments, try one payment. | The installment amount is collected when the bank does not approve it. The transaction should be attempted as a single payment. |
| INCORRECT_3DS_VERIFICATION | 30029 | The payment was rejected by the bank because the verification step failed. Please try a new transaction. | If the verification step is not approved by the bank, a new transaction should be attempted. |
| INSTALLMENT_LIMIT_EXCEEDED_6 | 30030 | The maximum number of installments allowed by the bank is 6. Please try the transaction again. | The transaction should be attempted again with a maximum of 6 installments. |
| MERCHANT_NOT_ACTIVE | 30031 | The merchant is not active on the bank's side. Contact Tami. | Tami should be contacted. |
| INSTALLMENT_LIMIT_EXCEEDED_9 | 30032 | The maximum number of installments allowed by the bank is 9. Please try the transaction again. | The transaction should be attempted again with a maximum of 9 installments. |
| MCC_INSTALLMENT_DISABLED | 30033 | MCC installments are disabled. Try a single payment. | Tami should be contacted. |
| MERCHANT_NOT_DEFINED | 30034 | Merchant is not defined. Contact Tami. | Tami should be contacted. |
| POSTAUTH_AMOUNT_EXCEEDS_PREAUTH | 30035 | Pre-authorization cannot be closed for an amount higher than the initial transaction amount. Please try again. | A pre-authorization closure process should be attempted for the maximum transaction amount. |
| INSTALLMENT_LIMIT_EXCEEDED_4 | 30036 | The maximum number of installments allowed by the bank is 4. Please try the transaction again. | The transaction should be attempted again with a maximum of 4 installments. |
| TRANSACTION_NOT_FOUND | 30037 | No transaction was found on the bank's side. Contact Tami. | Tami should be contacted. |
| THREEDS_DATA_INVALID | 30038 | The transaction was rejected because the 3D Secure information was incorrect. Please try again. | The transaction should be attempted again. |
